Senior Salesforce Administrator Bardi

Senior Salesforce Administrator
Bardi
Emilia Romagna, Bardi

The Senior SFDC Administrator will play a key role in supporting and optimising Docebo's Salesforce ecosystem.

This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities.

Working closely with cross-functional teams, this position ensures that our revenue engine runs smoothly, supporting business growth and operational efficiency.

Success in this role requires a strong technical foundation in Salesforce administration, with expertise in Sales Cloud and CPQ.

The ideal candidate is detail-oriented, proactive, and highly organized, with strong problem-solving skills and the ability to manage multiple projects simultaneously.

Effective communication and collaboration skills are essential for working with cross-functional teams, including Sales, Finance, Revenue Operations, and Customer Success.

A background in SaaS and experience supporting sales and finance teams will also be valuable.

Responsibilities (including but not limited to):Design and develop scalable Salesforce solutions, leveraging declarative tools such as Fields, Objects, Page Layouts, Flows, Workflows, Validation Rules, and Permission SetsConfigure and maintain the Salesforce platform, including security settings, custom fields, page layouts, and Lightning pagesSupport data integrity and issue resolution by identifying root causes and implementing prompt fixesProvide end-user support through ticket resolution, training, and documentationPerform data import/export tasks within Salesforce, ensuring accuracy and complianceAdminister Salesforce CPQ updates, including price books, product configurations, discount schedules, approval rules, and customer-facing templatesDevelop a deep understanding of Docebo's business processes and their interaction with Salesforce-related applicationsCollaborate with project teams to gather business and functional requirements, defining and prioritising needsTranslate business needs into system requirements via user stories and acceptance criteriaDocument requirements for system configuration, testing, and deploymentRecommend and implement best practices to optimise Salesforce performanceUtilise tools such as Confluence and Jira to manage project tasks and communicationRequirements:Typically 4+ years of hands-on Salesforce administration experience, specifically with Sales CloudExperience supporting Salesforce CPQKnowledge of Salesforce Billing is a plusDeep understanding of Salesforce architecture, workflows, and integrationsProficiency in SOQL for debugging and data issue resolutionHands-on experience with Salesforce declarative tools, such as Lightning FlowsExperience with data migration and import tools (Data Loader, Data Import Wizard)Familiarity with installing and configuring managed packages from Salesforce PartnersProven ability to manage multiple customisation projects from design to deploymentStrong interpersonal and communication skills to work with cross-functional teamsExperience in Quote-to-Cash processes from both a systems and business perspectiveBackground in SaaS, with experience supporting sales and finance teamsSelf-motivated and capable of working independently or collaboratively to meet deadlines

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