Senior Travel Advisor - Sales Department Firenze

Senior Travel Advisor - Sales Department
Firenze
Toscana, Firenze

Our team is growing!

We are looking for a full-time, motivated Italy Travel Sales Specialist who lives in or near Florence, Italy where our offices are.

Please DO NOT submit your CV if you do not meet the following must-have requirements: • This is an in person role, not remote working.

• You speak English at a native or similar level ( C1 or C2 ).

• You speak Italian fluently ( Not less than C1 ).

• You have at least 3 years of experience in online and offline travel sales with proven Kpi record.

Experience in luxury travel or tourism (especially in wine & food experiences) is a plus.

• You have excellent precision, organizational skills , and enjoy working in a timely and efficient manner.

• You know Italy very well.

Start date : We need you to start as soon as possible and no later than February 2025.

Location: Florence center.

Please DO NOT email or call directly: use only email as provided in application process.

KEY RESPONSIBILITIES • Develop a deep understanding of the company identity and products.

• Manage travel requests and create complete travel proposals throughout Italy.

• Interact with clients via email and telephone (considering time zone differences).

• Manage accounts and the entire process with suppliers, down to basic accounting.

• Check for availability with suppliers, reconfirm pricing, prepare, assemble, and format proposals and calculation sheets.

• Prepare and send out contracts , and collect payments.

• Implement sold travel programs, including sending confirmations to clients and suppliers.

• Verify invoices sent by suppliers in a timely and precise manner.

• Respond to questions from traveling clients and solve issues that may arise during travel.

• Handle incoming calls and emergencies with travelers, including off-hours (with a set plan).

• Occasionally assist and accompany clients on the ground.

• Use company travel and accounting software to create proposals, contracts, and documents.

• Translate easily between Italian and English.

Ensure all materials meet established standards for appearance and content.

ADDITIONAL RESPONSIBILITIES • Work with management and the marketing specialist to develop timeline goals to drive business.

• Assist with outreach , newsletters, and social media efforts.

• Reorganize copy content , images, and materials (presentations, forms, etc. ).

• Write new copy or coordinate the writing process as needed with external resources.

• Maintain key documents and assist with DB management , trigger documentation, and more.

• Participate in preparing performance recaps.

QUALIFICATIONS - WE'RE EXCITED ABOUT YOU BECAUSE • You speak English at a native or near-native level ( C1 or C2 ).

• You speak Italian fluently ( Not less than C1 ).

• You have 3+ years of experience in online and offline travel sales.

• You know Italy inside and out.

• You have strong written and oral communication skills.

• You're proficient with Excel spreadsheets and comfortable with calculation tasks.

• You have experience in marketing , both print and digital.

• You have a proven track record in managing a budget to meet ROI goals.

• You're passionate about staying up to date with travel trends (a plus).

• You're analytical, proactive , and a problem-solver with insatiable curiosity.

• You have the ability to evaluate alternatives and develop effective solutions.

• You excel at building relationships within the team and with cross-functional partners & vendors.

• You can prioritize and manage multiple projects in a deadline-driven environment.

• You have a flexible approach.

• You have excellent organizational and interpersonal skills , and are highly resourceful, able to work independently.

THE COMPANY • We're a small yet successful company with an entrepreneurial vibe.

• We're at the forefront of custom travel experiences in Italy.

• We're passionate about what we do.

• We get to be creative daily.

• A smart, experienced leadership team that wants to do things right and is open to new ideas.

• We believe in autonomy and reward taking initiative.

• We have fun!

SALARY • Starting from 28k yearly RAL , up for discussion based on experience and level.

• + Incremental bonuses based on reached goals.

• Benefits: buoni pasto, phone, computer, and travel.

TIMELINE FOR THE HIRING PROCESS Please DO NOT email or call directly: use only email as provided in application process.

• We will review applications on a rolling basis and aim to contact shortlisted candidates within two weeks of submission.

• Our preferred location for this role is Florence , though we will consider strong candidates from throughout Tuscany and the Bologna metropolitan area.

• The interview process will consist of: 1.

Initial phone screening.

2.

In-person or video interviews with the team.

• We aim to finalize the hiring process by early January 2025 , with the successful candidate starting no later than February 2025.