Senior Travel Advisor - Sales Department Firenze

Senior Travel Advisor - Sales Department
Firenze
Toscana, Firenze

We are looking for a full time, motivated Italy Travel Specialist, who lives in or near Florence, Italy, or is willing to relocate immediately.

You should be a native English speaker (or speak & write English at a similar level).

We will need you to start as soon as possible.

You will manage travel requirements made by high-end leisure or business travellers and you will provide tailor made travel packages organised with our network of suppliers.

The goal is to keep our clients satisfied and loyal for future services while delivering outstanding service and an insider's knowledge of this amazing country.

Responsibilities Plan and sell tailor made Luxury travel packages, transportations, accommodations and other travel services Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.

Write, create and provide relevant information, brochures and publications to travelers Book transportation, make hotel reservations and collect payment/fees Use promotional techniques and prepare promotional materials to sell itinerary tour packages Deal with occurring travel problems, complaints or refunds Enter data into our software and maintain client files Network with agencies and suppliers Maintain statistical and financial records Meet profit and sales targets Requirements Proven work experience as an Italy Travel Specialist, best if in the luxury and/or corporate segment.

Knowledge of computer reservations systems, GDS systems and e-travelling Fluency in English with excellent writing and editing skills is a must; multilingualism is a plus Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Basic accounting skills and knowledge of most common Italian accounting documents.

Good knowledge of Italian geography and the most important Italian tourist and cultural sites Interest and knowledge of the wine and food tourism.

Being very well organised and extremely precise is a must.

The ability to plan your workload, prfioritize tasks and meet deadlines is a must.

The ability to cope with stressful situations and maintain a positive, calm approach is a must.

Great team worker with a positive attitude.

The ability to take control of a situation and proactively quickly solve problems is a must.

The ability to work cooperatively with others to achieve shared goals is a must.