Senior Travel Advisor - Sales Team Firenze

Senior Travel Advisor - Sales Team
Firenze
Toscana, Firenze

Our team is growing!

We are looking for a full-time, motivated Italy Travel Sales Specialist who lives in or near Florence, Italy where our offices are. Please DO NOT submit your CV if you do not meet the following must-have requirements: • This is an in person role, not remote working. • You speak English at a native or similar level ( C1 or C2 ). • You speak Italian fluently ( Not less than C1 ). • You have at least 3 years of experience in online and offline travel sales with proven Kpi record. Experience in luxury travel or tourism (especially in wine & food experiences) is a plus. • You have excellent precision, organizational skills , and enjoy working in a timely and efficient manner. • You know Italy very well. Start date : We need you to start as soon as possible and no later than February 2025. Location: Florence center. Please DO NOT email or call directly: use only email as provided in application process. KEY RESPONSIBILITIES • Develop a deep understanding of the company identity and products. • Manage travel requests and create complete travel proposals throughout Italy. • Interact with clients via email and telephone (considering time zone differences). • Manage accounts and the entire process with suppliers, down to basic accounting. • Check for availability with suppliers, reconfirm pricing, prepare, assemble, and format proposals and calculation sheets. • Prepare and send out contracts , and collect payments. • Implement sold travel programs, including sending confirmations to clients and suppliers. • Verify invoices sent by suppliers in a timely and precise manner. • Respond to questions from traveling clients and solve issues that may arise during travel. • Handle incoming calls and emergencies with travelers, including off-hours (with a set plan). • Occasionally assist and accompany clients on the ground. • Use company travel and accounting software to create proposals, contracts, and documents. • Translate easily between Italian and English. Ensure all materials meet established standards for appearance and content. ADDITIONAL RESPONSIBILITIES • Work with management and the marketing specialist to develop timeline goals to drive business. • Assist with outreach , newsletters, and social media efforts. • Reorganize copy content , images, and materials (presentations, forms, etc.

). • Write new copy or coordinate the writing process as needed with external resources. • Maintain key documents and assist with DB management , trigger documentation, and more. • Participate in preparing performance recaps. QUALIFICATIONS - WE'RE EXCITED ABOUT YOU BECAUSE • You speak English at a native or near-native level ( C1 or C2 ). • You speak Italian fluently ( Not less than C1 ). • You have 3+ years of experience in online and offline travel sales. • You know Italy inside and out. • You have strong written and oral communication skills. • You're proficient with Excel spreadsheets and comfortable with calculation tasks. • You have experience in marketing , both print and digital. • You have a proven track record in managing a budget to meet ROI goals. • You're passionate about staying up to date with travel trends (a plus). • You're analytical, proactive , and a problem-solver with insatiable curiosity. • You have the ability to evaluate alternatives and develop effective solutions. • You excel at building relationships within the team and with cross-functional partners & vendors. • You can prioritize and manage multiple projects in a deadline-driven environment. • You have a flexible approach. • You have excellent organizational and interpersonal skills , and are highly resourceful, able to work independently. THE COMPANY • We're a small yet successful company with an entrepreneurial vibe. • We're at the forefront of custom travel experiences in Italy. • We're passionate about what we do. • We get to be creative daily. • A smart, experienced leadership team that wants to do things right and is open to new ideas. • We believe in autonomy and reward taking initiative. • We have fun!

SALARY • Starting from 28k yearly RAL , up for discussion based on experience and level. • + Incremental bonuses based on reached goals. • Benefits: buoni pasto, phone, computer, and travel. TIMELINE FOR THE HIRING PROCESS Please DO NOT email or call directly: use only email as provided in application process. • We will review applications on a rolling basis and aim to contact shortlisted candidates within two weeks of submission. • Our preferred location for this role is Florence , though we will consider strong candidates from throughout Tuscany and the Bologna metropolitan area. • The interview process will consist of: 1. Initial phone screening. 2. In-person or video interviews with the team. • We aim to finalize the hiring process by early January 2025 , with the successful candidate starting no later than February 2025.