Serapian - Customer Engagement Intern Milano

Serapian - Customer Engagement Intern
Milano
Lombardia, Milano

How will you make an impact?

Customer Engagement:• Serve as the primary point of contact for all customer care inquiries from various sources (boutiques, e-commerce, external partners). • Manage external customer care representatives, ensuring adherence to brand guidelines for service quality, response quality, and tone of voice. • Monitor customer interactions (calls, emails, etc. )

to maintain consistent service quality and Richemont standards. • Collaborate with internal teams (Supply Chain, E-commerce, Wholesale) • Coordinate with internal teams to provide after-sales service and repair support to clients. Social Media Management:• Collaborate with the Marketing Director and external partners (creative consultants, agencies) to develop and execute social media strategies. • Collaborate with the PR team and external agencies to develop and manage relationships with social media influencers and content creators. • Organize and facilitate regular meetings (weekly/monthly) with internal and external stakeholders to ensure effective communication and project progress. • Utilize analytical tools (, Sprinklr, Meta Business Manager) to monitor and evaluate social media performance.

How will you experience success with us?

• Currently pursuing a Bachelor's or Master's degree in Marketing, Communications, or a related field. • Strong understanding of social media best practices and current trends in the luxury industry. • Excellent written and verbal communication skills. • Fluency in English (native fluency a plus) and Italian. • Detail-oriented and highly organized. • Plus: using social media analytics tools (, Sprinklr) and customer care tools (, Zendesk).

Your journey with us: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

Initial screening call with the Richemont Talent Team Meeting with the Omnichannel & Client Experience Manager Meeting with the Marketing & Comm Director Serapian