Serapian - Social Media And Customer Service Intern Milano

Serapian - Social Media And Customer Service Intern
Milano
Lombardia, Milano

Serapian - Social Media and Customer Service InternMILANO, 25, ITTrainee/InternSerapian seeks a highly motivated Social Media and Customer Service Intern to support the Marketing department.

This internship offers a unique opportunity to gain hands-on experience in managing a luxury brand's social media channels, engage with their audience, and provide exceptional customer service.

The ideal candidate will be a detail-oriented individual with a passion for the luxury industry and a strong understanding of social media best practices.

This is an excellent opportunity to gain hands-on experience in digital marketing, communication, and customer relations. How will you make an impact? Social Media Management: Ensure global alignment and consistency across Serapian's social media profiles and monitor channels for comments, messages, and trends ensuring prompt and professional responses.

Schedule, publish, and manage content across all social media platforms (IG, FB & LinkedIn) and provide monthly reporting on social media performances.

Ensure alignment between social channels and website.

Participate and support in Serapian PR events and shootings, content production, and liaising with the creative agency for content deliverables.

Copywriting Support: Collaborate with the digital department in contributing to copywriting for content captions, product descriptions, newsletters, and customer care management.

CRM Clienteling Support: Support the Omnichannel and Client Experience manager by nurturing 121 relationships with clients by offering individualized experiences tailored to their specific needs.

Customer Care Management: Oversee the training and daily operations for online Customer Care agents in key markets, ensuring adherence to Richemont standards and best practices.

Manage repair requests coming from the Serapian website. How will you experience success with us? • Bachelor's degree in Marketing, Communications, or a related field. • Strong understanding of social media platforms and best practices. • Excellent written and verbal communication skills. • Proficiency in Microsoft Office. • Fluency in English and Italian. • Ability to develop and execute creative content strategies. • Strong collaboration skills and the ability to work effectively with cross-functional teams. • Keen awareness of design trends, competition, and innovation within the luxury and digital marketing industry. Your journey with us:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals. Initial screening call with the Richemont Talent TeamMeeting with the Omnichannel & Client Experience Manager #J-18808-Ljbffr