Service & Repair Specialist (Field Service Industry) Montà

Service & Repair Specialist (Field Service Industry)
Montà
Piemonte, Montà

Service & Repair Specialist (Field Service Industry) Location: outside of Worcester, MA Salary: $28. 75 - $31. 25 Hourly ($60, 000 - $65, 000) + Benefits Benefits: Medical, Dental, Vision, 401k w/match, PTO, Holidays Job Type: Full-Time Hours: Mon – Friday, 7:00 am – 4:00 pm EST Travel: None Start Date: ASAP Sponsorship is not available Service & Repair Specialist Description Our client, a trusted leader in the power services industry, is seeking a Service and Repair Specialist to join their team in Milbury, Massachusetts.

In this role, you'll serve as a vital link between customers and service technicians, crafting detailed service estimates and driving repair sales.

The ideal candidate brings strong technical expertise, outstanding communication skills, and a results-driven mindset to maximize the value of every repair opportunity while delivering an exceptional customer experience.

This is an excellent opportunity to join a well-respected local leader in the power solutions sector, celebrated for their stellar 5-star ratings from both clients and team members.

Service & Repair Specialist Responsibilities • Create accurate and detailed service estimates based on technician recommendations

• Identify and upsell opportunities to improve equipment efficiency

• Present repair quotes to customers

• Follow up to secure customer approvals

• Collaborate with customers to provide cost-effective solutions

• Ensure timely repair execution

• Maintain clear records of customer communications, quotes, and approvals

• Address customer questions

• Monitor repair progress to ensure timely completion

• Stay informed on industry trends and continuously improve the quoting process

Service & Repair Specialist Qualifications • Strong understanding of mechanical systems (engines) required

• Ability to interpret technician reports required

• Exceptional written and verbal communication skills required

• Proficiency with MS Office (Outlook, Excel, Word) required

• Ability to work onsite in Milbury, MA required

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