Service Area Manager Bardi

Service Area Manager
Bardi
Emilia Romagna, Bardi

Are you a professional with a wide experience in Service Engineer?

CIFA is an award-winning company that for 95 years has been designing, producing, and distributing innovation in the construction field.

For a long time, it has been proposing itself as full liner with a complete range of products for production, transportation, laying of concrete.

CIFA constantly invests in research and development of products and services and in the absolute value of quality.

A company more and more attentive to respecting people and environment and with its own "code of ethics".

Research of excellence is the real soul of CIFA.

We are looking for a Service Area Manager who will work to support and assist our dealers' network in the aftersales area.

**Posizione**:

- Create and maintain a good relationship with dealers understand their needs and identify new opportunities for growth in service supply

- Identify technical problems and perform analysis through remote activities both during the warranty period and later (installation and commissioning, maintenance, repairs, upgrades, and retrofits)

- Contribute to dealer satisfaction by following the service work process according to customer expectations

- Proactively identify suggestions for product improvement in terms of technical quality and performance (including through surveys of end customers) and communicate them to the Service Manager

- Manage an assigned area of dealers, following the entire warranty process from approval or rejection to the verification of its execution and compliance with warranty procedures

- Carry out periodic visits to the dealer network, ensuring that an adequate and qualified structure is in place to service end customers' machines

- Encouraging dealers to participate in the Academy's advanced technical courses.

**Requisiti**:

- Degree or Diploma in Mechanical or Electrics/Electronics/Mechatronic

- Min 3-year experience in service

- You have higher technical education (analysis system and instruments) and have a few years of experience in a similar position

- You are willing to travel for frequent short or medium duration missions (mainly abroad) and have ability and skill to manage proactively the customer relationship and critical situation

- You are able to manage work with autonomy and to work in team

- Ability to communicate fluently in Italian and fluent English is required

- Previous experience in the service area of companies in the agricultural or industrial sector

- Proficiency in various service and test mythologies, relevant in-house and industrial standards related to Measurement Products Analytical and Service.

**Altre informazioni**:

What we offer you:

- Training at 360 degrees with concrete activities

- Opportunities for professional growth

- Teamwork and supported by experienced colleagues

- Worklife Balance and Flexibility