Service Coordinator Rimini

Service Coordinator
Rimini
Emilia Romagna, Rimini

Job Title: Service Center Coordinator

Pay Rate: $25 Job Summary:

The Service Center Coordinator is responsible for the administration of customer repair orders, ensuring they meet the specifications outlined in quotations and coordinating delivery schedules. This role will require proactive actions to ensure customer commitments are met, while also managing repair quotations, customer backlogs, inventory levels, and effective communication across various departments.

Key Responsibilities: Administer and manage customer repair orders from initiation to completion. Ensure repair orders align with the specifications outlined in customer quotations. Establish and manage delivery schedules, ensuring timely delivery to meet customer commitments. Independently prepare repair quotations for values up to $5, 000 USD by determining past numbers, cost, sell price, and availability of parts, as well as new unit replacement cost for comparison. Submit finalized quotations to customers. Prepare quotations for values exceeding $5, 000 USD and obtain required higher-level approvals. Review and monitor customer backlogs for accuracy, ensuring that promise dates and reschedules are correctly reflected and communicated to customers. Recommend required inventory levels for repair activities and submit for review and approval. Maintain, review, and establish minimum, maximum, and reorder levels for repair-related inventory. Assist in weekly inventory cycle counts and reconcile discrepancies. Provide customers with pricing for new valves and spare parts, interpreting and ensuring compliance with distributor and representative policies for repairs. Communicate effectively with customers to obtain orders, resolve questions, and ensure overall satisfaction with service. Exhibit a responsive attitude towards customer concerns and requirements. Place and manage purchase orders for inventory, supplies, and services. Coordinate inter-shop inventory transfers between service centers to ensure operational efficiency. Expectations: Administer customer repair orders with precision and efficiency. Ensure repairs meet customer specifications and are delivered according to the agreed schedule. Provide accurate cost and price data based on market considerations. Be proactive in addressing customer concerns and requirements, ensuring high levels of satisfaction. Maintain accuracy and integrity in managing customer backlogs and inventory levels. Demonstrate a professional presence and excellent communication skills at all levels within the organization. Qualifications & Skills: 1-3 years of experience in Field Service Valve Repair is a plus. 1-3 years of experience in quotation development for service/repair may substitute for valve repair experience. Strong professional demeanor with excellent communication skills to interface at all organizational levels. Aptitude and willingness to learn and adapt. Working knowledge of Microsoft Word and Excel. Experience with Manufacturing Operating Systems such as Syspro, M3, SAP, or MFG Pro is an asset. To Succeed in This Role, You Will Need: Excellent organizational and problem-solving skills. Ability to effectively manage customer relationships and repair activities. Proactive approach in achieving timely repairs and meeting customer expectations. Ability to handle multiple tasks efficiently and with attention to detail. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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