Service Coordinator (M/W/D/) - Centre South Italy
Location: Milan, IT
Remote Work: Field
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Service Coordinator is responsible for managing his team of FSEs to guarantee proper field service activities. He/she is also responsible for performing field service activities in agreement with the customer and QRC requirements.
Job Responsibilities and Essential Duties
Lead, direct and develop people to achieve established goals and ensure their growth as responsible leaders.
Plan and distribute the FSEs activities.
Develop and secure technical competences and qualifications of the team in accordance with the QRC (training and certification program).
Define FSEs objectives and priorities by fixing the appropriate KPIs.
Monitor and guarantee a high customer satisfaction level.
Field service activities (50%).
Perform field service activities on customer sites such as maintenance, installation, FSCA, and site inspection.
Provide the proper documentation to customers after each activity.
Report complaints timely and support the follow-up.
Minimum Qualifications
Technical high school diploma or technical degree.
3 years' experience in a similar role on technical field activities.
Required Knowledge, Skills and Abilities
Fluent in Italian and English.
Proficient in Microsoft Office.
Product technical knowledge.
Technical problem-solving attitude.
Planning competencies.
Customer-centric approach.
Analysis competencies related to workload distribution.
Good organizational skills.
Team-oriented.
Supervision/Management of Others
The position has direct reports as per current organizational chart.
Internal and External Contacts/Relationships
Main internal contacts: Customer Service, Tender & Offer, Sales, Marketing, QRC.
Main external contacts: Customers, Sales Representatives, rarely Subcontractors.
Environmental/Safety/Physical Work Conditions
Ensures environmental consciousness and safe practices are exhibited in decisions.
Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
May work extended hours during peak business cycles.
About Us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12, 000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
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