Service Delivery Manager Milano

Service Delivery Manager
Milano
Lombardia, Milano

The Service Delivery Manger (SDM) is a member of a Production Center.

SDM is the first Point of Contact for Local and Global Product Lines for all topics related to delivery of the services within her/his perimeter.

Managing End-to-end Delivery includes:

- SLA/OLA review

- Follows up on SLA/OLA, including security requirements.

- Ensure that all related changes are passing the existing governance principles like Change Advisory board.

- The SDM is responsible for the complete lifecycle of a specific service or group of services.

This lifecycle includes:

- Application Knowledge

- Technical need analyses

- Technical concept definition, design costing

- Service production deployment

- Delivery, service management and evolution

- Budget and forecast for defined services

- Pre Sale activities (RFI/RFP, Rainbow, IPER )

The position requires a strong customer focus, strong organizational skills, knowledge of Information Technology capabilities, good financial knowledge related to Budget and Forecast, Costs and Revenues.

The job needs the ability to lead multidisciplinary teams to envision, design and implement robust IT services.

Within this scope he has clear competencies to manage technical units as delivery units for technical services.

SDM needs good English skills, some international experience and strong communication skills.