Service Design Specialist Milano

Service Design Specialist
Milano
Lombardia, Milano

About us:

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

Sisal is now part of

Flutter Entertainment plc

, the world's largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

The company's commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you'll do:

- You will join the team of Service Design & User Research and in particular in the Experience Design Team reporting directly to the Service Design & User Research Advisor;- You will have the opportunity to be involved in user research activities for online and retail products and services; You'll have the chance of helping Sisal understand users' needs connecting qualitative and quantitative data, and spread insights to stakeholders to fuel improvement and innovation.

You will help our team build and manage personas and customer journeys.

Who you are:

- You have at least 1/2 years of experience in conducting User Research activities or similar;- You have a degree in Psychology, Cognitive Science or similar;- You are interested in user research and design;- You are curious about how behavioral science and research methods are evolving, and proactively suggest ways to incorporate them in our daily base's activities;- You are flexible and resilient under pressure, and proactively identifying new solutions/opportunity when something changes and does not stick to the original plan;- You are proficient in English and Italian, both spoken and written.

Preferrably, you also have:

- Experience in managing Excel data- Experience in conducting user interviews- Experience in behavioural analysis

What we offer you/you can expect from us:

- Permanent contract;- Hybrid work;- Company-Owned Devices: Apple MacBook PRO and business mobile phone;- Meal Allowance;- Supplemental Health Insurance.

Looking for a role that can support your learning and career goals:

- Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;- Continuous learning for soft and hard skills (es.

learning platform, trainee bootcamp);- Support for parents, children and financial aid for mothers.

Location: Milan, Italy, via Ugo Bassi 6

Li-Hybrid, #Li-Onsite