Service Desk Analyst Lazio

Service Desk Analyst
Roma
Lazio, Lazio

What you'll be doing. . .

To provide a confident, friendly, effective and efficient IT support service to our users, through the use of skills, tools, third parties and appropriate escalation points to minimize the impact to the business of such incidents.

To assist in the day to day running the IT Operations Teams by providing administrative services to the team (eg: account management, licence management, documentation, process/procedure updates).

**Why start your journey with McArthurGlen?

- We offer you an attractive salary and competitive performance bonus

- Excellent benefits including a wellbeing allowance, special discounts in our Designer Outlets, pension and many more

- Hybrid working - we do all we can to accommodate flexibility

- We offer the opportunity to work with the best and be part of something extraordinary, as part of an international organisation

- We encourage individual development through custom trainings and access to LinkedIn Learning

- Values-based culture - our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work.

We pursue excellence, make a difference and love to innovate

- Over 85% of our employees would recommend us as a good place to work

**To be successful you'll bring. . .

- Fluent in Italian, English, French and German

- CompTIA A+ or N+ preferable

- Principles of Computer Hardware and Networking

- Experience of supporting MS Office and Windows Desktops

- Experience of Active Directory Administration at a user-management level

- Experience of VoIP

- Understanding of Microsoft 365 toolset

- Basic understanding of ITIL processes

- Experienced in building PCs

- Ability to work remotely (e. g.

: appropriate space, time-management and motivational skills)

- Willingness to cover a split shift, covering between 08. 00 and 18. 00

- Familiar with the concepts of a ITSM ticketing platform (preferably ServiceNow)

**Be part of something extraordinary. . .

**Our Success Framework

Job Reference: MAG01904