Service Desk Analyst/ It Service Desk Analyst Milano

Service Desk Analyst/ It Service Desk Analyst
Milano
Lombardia, Milano

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based It's a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst Skills and Qualifications: Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.

Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, Share Point, One Drive, Exchange Online, and Outlook.

Technical Skills : Familiarity with Active Directory (AD), Azure AD, Power Shell for Office 365, and other administrative tools used to manage Office 365 environments.

Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.

Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.

Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills • Office 365, support, • Azure • Intune • Topdesk or equivalent ( service now) • Interpersonal skills • Networking: troubleshooting( Meraki: reasonable understanding • Hardware( Lenovo, HP • Mobile devices • Mac os • Jamf • Teamviewer • Rebuilding devices • Presentation skills • Teams troubleshooting • Knowledge management( recording their steps)