Service Desk Analyst/ It Service Desk Analyst Milano

Service Desk Analyst/ It Service Desk Analyst
Milano
Lombardia, Milano

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based It's a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk AnalystSkills and Qualifications:Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms. Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook. Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments. Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365. Communication: Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner. Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively. Must Have Skills • Office 365, support, • Azure • Intune • Topdesk or equivalent ( service now) • Interpersonal skills • Networking: troubleshooting( Meraki: reasonable understanding • Hardware( Lenovo, HP • Mobile devices • Mac os • Jamf • Teamviewer • Rebuilding devices • Presentation skills • Teams troubleshooting • Knowledge management( recording their steps)