Service Desk Analyst/ It Service Desk Analyst Milano

Service Desk Analyst/ It Service Desk Analyst
Milano
Lombardia, Milano

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4 Posted:

10. 03. 2025 Expiry Date:

24. 04. 2025 Job Description:

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based It's a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst

Skills and Qualifications:

Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.

Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.

Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.

Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.

Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.

Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills:

Interpersonal skills Networking: troubleshooting (Meraki: reasonable understanding) Hardware: (Lenovo, HP) Knowledge management: recording their steps

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