Service Desk Technician (Brindisi, Italy) Brindisi

Service Desk Technician (Brindisi, Italy)
Brindisi
Puglia, Brindisi

• Logging service calls and emails in the customer CRM system;

• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.

• Producing Technical Documentation or User Manuals as required.

The resource MUST have the following skills and experience:

• Graduation from secondary school supplemented by training in IT, preferably with diploma.

• Expert knowledge of English is required (written and verbal).

The resource SHOULD have the following skills and experience:

• Experience in CRM system;

• Good knowledge of the following O365 package.

• Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.

• Ability to write documentation & reports.

• Creativity/ability to find innovative solutions.

• Willingness to learn on the job.

Desirable certifications:

• No certification is required but related certifications are valuable.

Teleworking Options:

? Yes, up to 2 days per week.

On-Call requirements:

? One week per month (rotation is subject to the number of team members).

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