Service Desk Technician (Brindisi, Italy) Brindisi

Service Desk Technician (Brindisi, Italy)
Brindisi
Puglia, Brindisi

• Logging service calls and emails in the customer CRM system; • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents. • Producing Technical Documentation or User Manuals as required. The resource MUST have the following skills and experience: • Graduation from secondary school supplemented by training in IT, preferably with diploma. • Expert knowledge of English is required (written and verbal). The resource SHOULD have the following skills and experience: • Experience in CRM system; • Good knowledge of the following O365 package. • Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision. • Ability to write documentation & reports. • Creativity/ability to find innovative solutions. • Willingness to learn on the job. Desirable certifications: • No certification is required but related certifications are valuable. Teleworking Options: ? Yes, up to 2 days per week. On-Call requirements: ? One week per month (rotation is subject to the number of team members). J-18808-Ljbffr