Service Engineer Ne

Service Engineer
Ne
Liguria, Ne

We are currently seeking a Service Engineer to join our After Sales & Services Department at CAREL HQs in Brugine (Padova).

ROLE GOALS He/She takes care of all Trouble Tickets that Field Operations identifies as 2nd level. Those for whom a written technical advice, an exit to the customer or a purely technical telephone assistance is needed. He improves the quality level of Carel by having interactions with R&D and Quality as reference of a product line in the field.

MAIN RESPONSIBILITIES AND ACTIVITIES: He/She performs the activities as Technical Engineer for the most complex and important technical support interventions, following the case in the field or remotely. In alignment with the Field Operation department, prioritizes and plans through external assistance interventions of the following types: commissioning, extraordinary maintenance, reports, and tests on possible product issues; he/she approves field reports to be paid. Makes sure his/her team has the appropriate level of knowledge on products, applications, and methods for intervention; maps the possible gaps and coordinates with Platforms and Knowledge Centre to fill them through training. Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary to make local staff autonomous. Takes care of internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF…) knowing the thermodynamic/physical principles of a refrigeration circuit like defrosting, cycle inversion, oil return, preheating, etc. He/She analyzes data from After Sales process-monitoring tools (such as the ticketing system) on his/her assigned product line, in order to provide summarized and valuable information to Quality, Platforms, and Sales about the behavior of products during commissioning or after sales. He/She proposes improvements in the methods and tools of After Sales interventions across the Group. In alignment with the Service Manager and Field Operations Manager, and with HR support, he/she is responsible for:the performance and efficiency of his/her assigned team;the professional development of his/her assigned team members.

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