Service Excellence Junior Project Manager - Customer Care & Service Bardi

Service Excellence Junior Project Manager - Customer Care & Service
Bardi
Emilia Romagna, Bardi

Position Snapshot

Nespresso in Italy, Milan HQ (Assago)

Nespresso Customer Care & Service Department

Permanent Contract

3/4 years of experience in similar role

Fluent Italian and English

Nestlé/Nespresso welcomes people with disabilities

Position Summary

Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans and improvements thanks to customer feedbacks analysis, market benchmarks and trends study.

A day in the life of a Service Excellence Project Manager

Responsible for managing projects aimed at creating service portfolio and improving service excellence for customers

Develop and implement strategies to enhance the customer experience and ensure high-quality service.

Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.

Conduct data analysis and customer feedback trends to identify customer needs and industry trends.

Analyse customer journey with lean methodology

Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress

Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement

Create business case & scenarios to define sustainability and profitability of new possibile services and customer expectation with close collaboration of marketing service and product team

What will make you successful?

Relevant experience in a similar role

University Degree in Economics, Statistics, Engineering

Strong and solid skills Project Management

Excellent communication skills: Ability to effectively communicate with team members, stakeholders to ensure clear understanding of project goals and progress

Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service

Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment

Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence

Influence with integrity

Results oriented, courage, agility and energy

Lean/Process knowledge or mindset

Proficiency with Ms Office

Fluent in English and Italian

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