Service Expert Product Bardi

Service Expert Product
Bardi
Emilia Romagna, Bardi

Service Expert Technician

**Location**:Santorso, Italy

**Hours**: Full time

**SPX FLOW Introduction

As a world leader in sustainable solutions, our processing products and technologies help give our customers a wide range of capabilities across the food, beverage, and industrial markets.

Our 5, 000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

We're an organization that is growing quickly globally through recent acquisitions such as UTG Mixing Group and Philadelphia Mixing Solutions.

See some more About Us in a short clip.

**Benefits

As well as a competitive salary, we also offer a comprehensive benefits package to our employees including:

- Feel valued at work thanks to our performance & recognition programs

- Excellent onboarding and training process

- Annual bonus (depending on company and personal performance)

- Become part of our family through our local staff club events

- Genuine progression and development opportunities with a global organization

- Attractive benefits such as well-being programs, company pension and health insurance

- Luncheon voucher - restaurant ticket, one per day

- Company car

- Travel allowance for business trips

**Job summary

We're currently looking for a **Service Expert Technician **to join our team.

As a Service Expert Technician, you'll be responsible for both in house and field repairs of the entire Seital product line including auxiliary equipment used in conjunction with our equipment and you may need to provide additional support for other SPXFLOW products.

**In this role, you will be expected to travel up to 80% of your time both domestically and internationally**, ** to meet the customer's needs while acquiring in-dept knowledge on SPXFLOW machines.

**What will I be doing?

- Maintain an unwavering commitment to safety policies and procedures

- Install equipment and components at customer sites

- Troubleshoot, test and repair equipment and components according to established quality procedures at customer sites and if need via remote

- Perform teardown and diagnostic tests to ensure proper functionality

- Respond to customer questions regarding operation and malfunction

- Help ensure customer satisfaction by advising customers on preventative maintenance and configurations that may favorably impact performance

- Maintain a positive work atmosphere by behaving and communicating in a manner that interfaces well with customers and SPX Flow team members

- Advise Product Management and Product Development of recurring component failure

- Produce detailed service reports for the field visits and follow safety procedures to assure a clean and safe work environment is promoted and maintained

**What do I need?

In order to succeed you'll also need:

- Hands-on experience as a field service technician, repairing and overhauling industrial machines

- Capable of upselling and recommending additional parts and services while on site

- Mechanical background/ Technical Degree - preferably in Food & Beverage

- Strong analytical reasoning and problem-solving skills

- Ability to work independently and as a strong member of a team

- Willingness to travel up to 80% of your time

- Open-minded and flexible

- Great communication and interpersonal skills

- Eager to grow within SPXFlow and learn about different technologies and equipment

- Fluent in English

**Nice to have**:

- Previous experience in servicing industrial equipment - ideally in centrifugal machines, liquids separators or similar

- Italian language

**More about SPX Flow

We improve the world through innovative, sustainable solutions.

We've launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same.

We put people first, creating opportunities for everyone, and we give back to our communities too.

Our team members are what make SPX Flow special.

Guided by our purpose and values, we embrace teamwork and leverage the strength of our wide range of talents and perspectives by embracing diverse points of view with courtesy and respect.