Service Field Engineer Milano

Service Field Engineer
Milano
Lombardia, Milano

Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all.

We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.

As an employer, we operate in 90 countries with 45, 000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Embrace Diversity and Innovation!

Hitachi Energy's Grid & Power Quality Solutions and Service global product group is a world-leading provider of grid connections and power quality solutions that enable our customers to build a more sustainable, flexible and secure energy system.

We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk.

Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.

Our business in Europe has around 1, 000 skilled professionals focused on critical areas of expertise and is present in 16 countries.

At Grid & Power Quality Solution and Service business in Europe (HBUEU), diversity drives our culture of innovation and collaboration.

Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.

Join Our Team!

The opportunity We are looking for a Field Service Engineer who will focus on executing Service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines.

How you'll make an impact Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.

); Contribute to customer satisfaction by executing Service work according to customer order and expectation; Create and maintain a good relationship with customers and understand their needs; Identify new sales opportunities and communicate them internally; Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities; Prepare all documents and reports to be signed by the customer representative; Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future; Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization; Provide recommendations to management to improve operations and customer service; Apply safety rules and safe practices as well as environmental responsibilities, report unsafe practices and incidents.

Your background At least 3 years of experience in the role and with HV equipment; Good knowledge of Italian and English; Willingness to travel in Italy (>80%) ; Ability to work in a team.

More about us We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain.

Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45, 000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo.

We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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