Service Key Account Manager Sesto San Giovanni

Service Key Account Manager
Sesto San Giovanni
Lombardia, Sesto San Giovanni

Department: Field service EU

Work Model: Hybrid

Full-Time/Part-Time: Full Time

Contract Type: Permanent

Join our dynamic team at ABB E-mobility, where we are committed to delivering exceptional service and innovative solutions to our global key accounts.

We are seeking a passionate and experienced Service KAM Manager to lead our strategic account management and drive customer satisfaction to new heights.

In this role your main accountabilities will be: Serve as the primary point of contact for all service-related interactions with global key accountsProvide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality. Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed baseDevelop and maintain relationships with key customers at executive levelLead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributorsOversee cross-functional initiatives to enhance service offerings and customer satisfactionConduct regular service meetings at executive level to align on strategy, performance, and improvement actions. Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilitiesEngage with customers and internal teams globally, with up to 30% travel. To make the above work, we are looking for a senior professional who has a strong experience in E-mobility, B2B high-tech industries, or a similar strategic service environment.

Other essential requirements: Master's degree preferred, ideally in business administration, engineering, or a related fieldProven experience managing complex customer relationships at both executive and operational levelsDemonstrated success in leading large-scale, cross-functional projects with significant business impactStrong communication, interpersonal, and negotiation skillsExceptional analytical and problem-solving abilitiesLeadership and project management expertise to drive cross-functional initiativesStrategic mindset and financial acumen to manage revenue growth and cost optimizationFluency in English and ItalianWhat's in it for you? Work with the best specialists in their field, in a diverse environment with unparalleled global reach.

Feel inspired by our fast growth.

You will have the accountability to own your part in enabling a future of sustainable and efficient mobility.

You can also count on a competitive compensation package in line with your capabilities and experience.

Diversity, inclusion, and equal opportunities are at the core of what we do.

We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.

Our individual differences make us successful.

About ABB E-mobility ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators.

With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.

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