Service Manager La Spezia

Service Manager
La Spezia
Liguria, La Spezia

Service Manager (250084)Primary Location: Italy-La SpeziaNATO Body: Centre for Maritime Research and Experimentation (CMRE)Schedule: Full-timeApplication Deadline: 23 February 2025Salary (Pay Basis): 4, 599. 62 EUR (Monthly)Grade: NATO SSS Grade G12 (ABCL B5)Clearance Level: NSAppointment will be subject to receipt of a NATO SECRET security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate's medical file by the CMRE Medical Adviser. We are seeking a passionate and talented Service Manager to join our innovative team at CMRE.

If you are proactive and organized and you would like to support streamline operations in a cutting edge research environment, apply now!POST CONTEXTThis is a position within the Centre for Maritime Research and Experimentation (CMRE), an organization of the North Atlantic Treaty Organization (NATO). CMRE is an established, world-class scientific research and experimentation facility that organizes and conducts scientific research and technology development, centred on the maritime domain, delivering innovative and field tested Science & Technology (S&T) solutions to address defence and security needs of the Alliance. This position is within the Engineering and Information Technology Division (EITD), Information Technology Branch, Software Development and Data Management Section, which supports the execution of the Programme of Work. PRINCIPAL DUTIESOversee data management operations: Manage day to day operations of the data management, ensuring quality of service, data quality, security and availability. Implement and develop data management strategies and data governance: Formulate and enforce policies and procedures for effective data management, ensuring alignment with organization goals and requirements. Lead and develop a data and AI team: Manage a team of data assistants and analysts, lead and mentor team, fostering transparency, collaboration and effectiveness. Collaborate with stakeholders: Work closely with business units, researchers, IT and management to understand data needs and deliver solutions with measured outcomes. SPECIAL REQUIREMENTS AND ADDITIONAL DUTIESFlexibility Clause: The incumbent may be required to perform other related duties as directed. Deployment/Travel: The incumbent may be required to perform his/her duties onboard Centre or chartered vessels.

The incumbent may be required to undertake TDY assignments within and outside NATO boundaries. ESSENTIAL QUALIFICATIONSProfessional/Experience:Minimum 5 years of experience in data management, data analysis or IT services management. Proven leadership and team management skills with at least 3 years of experience in a supervisory role. Strong understanding of data management principles, practices and tools, including data governance, data quality, and data integration. Excellent problem-solving skills and the ability to handle complex business and data issues effectively. Strong communication and presentation skills, with the ability to align stakeholders in a regulated, matrix organization and conveying technical concepts to both technical and non-technical stakeholders. Understanding of the cloud ecosystem for Data with experience with at least one cloud provider (such as Azure or AWS). Education/Professional experience:A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in software engineering, computer science or a related discipline and 1 year post-related experience. orExceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to CMRE, that is, at least 3 years extensive and progressive expertise in duties related to the function of the post. Language Requirements:A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

English SLP 3333. NOTE: Most of the work of CMRE is conducted in the English language. DESIRABLE QUALIFICATIONSMaster's degree in software engineering, computer science or related discipline. Previous experience as a data engineer or similar. Certification in IT services, e. g.

ITIL Foundation, Practitioner, or higher or COBIT. Certification in Information Security Management (CISM). Experience with Agile, including relevant certifications (e. g.

certified SCRUM Master). Project Management experience. Project Management certifications, such as PRINCE2, PMI. Certifications in cloud, such as Azure or AWS. Certifications in data management, such as Certified Data Management Professional or equivalent, or DAMA. ATTRIBUTES/COMPETENCIESAchievement: works to meet standards. Analytical Thinking: sees multiple relationships. Clarity and Accuracy: checks own work. Conceptual Thinking: applies learned concepts. Excellent communication skills, both oral and written – able to communicate at all levels. Innovative and driven: always displaying sound judgement. Excellent time management and organizational skills. Very good interpersonal skills: solicits inputs and encourages others. All CMRE personnel are expected to conduct themselves in accordance with the current NATO Code of Conduct agreed by the North Atlantic Council (NAC), and thus display the core values of integrity, impartiality, loyalty, accountability, and professionalism. REMARKSThe duties are performed in an office, laboratory, workshop environment or on-board Centre ships.

Slightly undesirable working conditions may apply. HOW TO APPLY:Applications are to be submitted using the NATO Talent Acquisition Program (NTAP) here. Applications submitted by other means are not accepted.

NTAP allows adding attachments.

Essential information must be included in the application form.

Particular attention should be given to Education and Experience section.

Each question should be answered completely.

Expressions such as "please see annex / enclosed document" or invitations to follow links to personal webpages are not acceptable and will be disregarded.

All answers should be in English preferably, or French.

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