Service Manager Italy And Malta Milano

Service Manager Italy And Malta
Milano
Lombardia, Milano

This person will be responsible for the strategic and tactical business management of Smiths Detection's Service Operations in the Italy and Malta region.

The Regional Service Manager will lead all aspects of the service business in this region and drive process improvements.

The person must be able to provide effective management and leadership on complex projects and service contracts for the regional field activities involving multiple technical and administrative disciplines.

He will be the country responsible for the EH&S and will coordinate with Group EH&S Management and local consultant all the necessary safety plan and action.

Duties & Responsibilities

- Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.

- Ensure that the EH&S procedures and Action are applied for the country even cross functional for other Department.

- Ensure all operations are meeting contractual service objectives with customers throughout the region.

- Responsible for clear, concise and timely communications to all stakeholders.

- Evaluate and monitor service levels and develop plans for continuous improvement.

- Coach, develop, support, review and recommend corrective actions for Field Service Engineers to ensure effective performance management.

- Comply with Company health, safety and environmental policies, including high risk travel approvals.

- Audit Field Service Reports (FSR's) and quotations for conformity to established guidelines after Regional Management's approval.

- Ensure all work periods are appropriately covered adhering to the agreed department work patterns.

- Approval of all expenses and overtime claims for field teams and direct reports according to Smiths policy and labour regulations.

- Oversee short and long-term financial and managerial reporting and cost centre absorption.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

- Minimum of 'A' Level standard education or equivalent highly desirable.

- Demonstrable experience in working effectively in a service operations management role.

- Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialised software programs.

- Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.

- Exceptional business and work force management skills.

- Significant knowledge and understanding of people and the ability to teach, train, motivate and develop staff.

- Fluent in Italian and English is required.

German, French and any other language would be an advantage.

About Smiths

About Smiths Detection