Service Operation Coordinator Bardi

Service Operation Coordinator
Bardi
Emilia Romagna, Bardi

For our Italian Branch located in Caponago (MB), we are seeking a committed and proactive:

Technical and Commercial Service Manager A worldwide leader in reciprocating compressors is looking for a young resource with some years of technical and commercial experience in service/aftermarket of mechanical machinery, preferably rotating equipment.

The position is part of the Serv Division, with the objective to push and support business development and the growth of the organization with new customers and increasing service portfolio.

The main tasks will be:

Coordination of field service team (internal/external) 1st level technical support for FSR and for BCIT in general Coordination of workshop resources Planning of workshop load Ensure project execution (Parts, FS, Repair) according to customer specifications, applicable industry norms, BC standards, policies and procedures, ISO9001 on time and within budget.

Cost evaluation of FS and W/S works Assistance, evaluation, support, and checks of the activities of the external service organization Identify, recruit, and maintain relationships with suppliers Use/improve/build potential partnerships with strategic players to achieve defined targets Coordination of customer support and order management team Candidate Profile: 5-10 years of experience in a similar role and similar markets (preferably reciprocating compressor) Full understanding of maintenance/repair jobs Knowledge of the SAP (R3 or S/4 HANA) system English - business fluent and contractual level in oral and written communication We are looking for: Team player in a multicultural, international, and local workshop environment Customer satisfaction oriented Consistent customer claims management Persistence on target Multiproduct and service order management ability Willingness for frequent domestic and international business travel Available to perform field activities Trustworthy, proactive, self-disciplined, self-motivating, target-oriented, loyal personality We offer: Structured induction process Flexible and hybrid working conditions Versatile and autonomous activities and tasks Working environment with professional development opportunities Participation in job-related training and further education Appreciative cooperation with a family-like corporate culture Demonstrated lived values that value diversity Dynamic, international environment with committed employees We look forward to receiving your complete application documents for Burckhardt Compression IT | Location: Caponago (near Milan), Italy.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers.

The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services.

Since 1844, its passionate, customer-oriented, and solution-driven workforce has set the benchmark in the gas compression industry.

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