Service Operations Specialist Lazio

Service Operations Specialist
Roma
Lazio, Lazio

Job Requisition No

- VN7917

**Work Location Name

- Italy - Rome

**Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye.

Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept - taking pride in delivering innovative solutions for our physicians and patients, based on their needs.

We trust and empower our associates to make decisions and solve problems because collaboration drives us.

Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

**Key Responsibilities

- Administrate and maintain the Service System (CRM&ERP) information according to global and local standards.

Review and edit Field Service reports for accuracy. First point of contact for Customer Service-Manage all installations of new and demo equipment, working closely with sales team and engineers-Creates all Service Requests from Salesforce and allocate to correct engineer-Auditing of work orders once engineers have completed the work and closing out in the system-Elaborate, invoiceand administrate the service contracts and revenue. Collaborate to manage company assets consistent with service objectives. Submit neatly completed paperwork in a timely manner to facilitate service activities.

-Spare parts management; handle an adequate spare parts stock in order to minimize a down system. Manage critical information as retrofits, field implementation completion reports, service requests and reports, calibration of the service equipment, RMAs, customer calls and all the Field Service related documents. Manage compliance, quality, and regulatory requirements-Remotely support the field serviceteam with customer issue resolution. Other duties as required

- **Purpose

- To serve as a critical resource in supporting the Field Service team in order to increase the competitive advantage of our Surgical Business and the customer satisfaction in the market

- **Qualification

- REQUIRED KNOWLEDGE, SKILLS AND ABILITIES-Proven ability to work well in a team environmentJob Description Template with Help Tips

- Task oriented mindset-Excellent communication skills-Strong Negotiation and administrative skills-Detail oriented-Proficient at Microsoft Word and Excel-Professional phone etiquette-Ability to multi-task and maintain accuracy-Ability to fluently read, write and communicate in English-Confidence in operating in a very diverse and multicultural environment-Strong interpersonal skills to de-escalate hot customers, lead a team to a technical solution, and motivate field engineers-Willingness to travel based on business requirementsMINIMUM REQUIRED EDUCATION AND EXPERIENCE-3+ years service environmentexperience ideally in medical devices