Service Planner Vts Cc Europe South Milano

Service Planner Vts Cc Europe South
Milano
Lombardia, Milano

The Role

To take ownership and responsibility for highly professionally planning the day to day work schedules of the local Field Service Engineers (FSE), ensuring that all planned service requirements are met in a timely and efficient manner to increase customer satisfaction and support business growth.

**What you can expect from us?

Passionate people create exceptional things!

At Atlas Copco we believe in challenging the status quo, always looking for a better way.

Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act.

Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow.

This is where it begins - Join us at the Home of Industrial Ideas.

- International career opportunities within the Atlas Copco Group.

- Attractive compensation and benefits package.

We have a friendly, family-like atmosphere.

- You can be creative and promote your own ideas.

- Every day brings new challenges and new things to learn.

- Our caring culture and leading-edge technology enable us to innovate for a sustainable future.

- We care about each other and the world around us.

- Safety and well-being always come first.

**What we expect of you?

- To administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.

- To support the VTS Operations Manager and to set the Engineers work schedules in order to maximize efficiency and minimize Work in progress.

- To ensure the orders are correctly allocated and released to the FSE before the visit date.

- Ensure all parts are available, and in the FSE's virtual storage location or on customer site prior to the visit date.

To monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.

- To maintain all orders, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.

- To regularly liaise with the Operations Manager and FSEs, internal departments and other Service Centers to expedite customer requests.

- To regularly liaise with the VTS Operations Manager in order to highlight and resolve any operational / planning problems in an effective and efficient manner.

- To collate information from the FSEs in order to accurately record and maintain customer records and information.

- To undertake ad-hoc project work as and when required.

Knowledge Areas:

- Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead

- Experience in working in a technical or support environment

- Good analytical and planning skills

- Knowledge of SAP CS and SD modules

- Ideally experience with CRM and Service Management Systems

Critical Skills:

- Cope with pressure and maintain a positive working attitude

- Excellent planning capabilities, thinking ahead and trying to always improve

- Great empathy and internal/ external customer focus and commitment

- Good business understanding and cost consciousness

- Clear and effective verbal and written communication

- Be approachable and open& confident in interaction with others

- Build up a network

Other requirements:

- Excellent verbal and written English required

- Excellent computer skills.

**City

Milan

**Recruiter

**Hiring Manager

Jeroen Hoen

**About Edwards

Edwards has over 4, 000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment.

Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.