Service Sales And Technical Consulting Specialist Napoli

Service Sales And Technical Consulting Specialist
Napoli
Campania, Napoli

Service Sales and Technical Consulting Specialist**:

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In our Electrification Business area, for Service division, located in Naples we are looking for a Service Sales and Technical Consulting Specialist, who will be responsible for technical consulting and sales of Service solutions to the end-user customers and for building long-term customer relationships.

**This position reports to**:

Service Sales Manager

**Your responsibilities**:

- Elaborating competitive bids/estimations/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation; ensuring tenders are well documented in a timely manner and with appropriate level of detail, including full and accurate costs;

- Handling documentation regarding the offer/order; managing regular reports of bid status using defined tools; collecting and analyzing the reasons for tenders being lost and won; developing customer relationships to understand their needs and to ensure high level of satisfaction;

- Analyzing product & market; cooperating with colleagues (i. e.

Manufacturing, Quality, Engineering, Supply Chain) in order to ensure positive claims resolutions; collaborating to define marketing plans in order to promote and develop Service Sales activities;

- Supporting the price list activities, as well as the modifications and updates of marketing tools and quotation forms: promote and sell entire service product portfolio to expand ABB footprint in the designated area; provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions;

- Develop and maintain relationships with new customers and ensure immediate response to specific customer needs and issues; act as a promoter of ABB s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings);

- Generate and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios; implement service sales strategy in collaboration with the Service Product Marketing&Sales support Manager;

- Prepare ABB s Service offerings based on customer need and in coordination with the local Service Product Marketing&Sales support Manager and communicate contract details to the client;

- Manage administrative sales processes and prepare all required technical documents; ensure technical reliability, safety and cost effective solutions to satisfy customer s needs.

**Your background**:

- A Master Degree in Electric Engineering or a High School Diploma in Electro-technical field;

- Knowledge of Sales Force and LV & MV switchgears is preferred;

- Excellent command of MS Office tools;

- Fluent Italian and proficiency in English, both written and spoken;

- Knowledge of German will be consider a plus;

- Availability for business trip is required (70%-80%);

- Customer-orientation, excellent skills, problem-solving attitude and ability to work and communicate efficiently in a team, proactivity, precision and high motivation, negotiation and build long-term relationships with customers complete your profile.

**More about us**: