Service Specialist Padova

Service Specialist
Padova
Veneto, Padova

Social network you want to login/join with:Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries?

Electronics, medical research, renewable energy, food production, infrastructure, and many more. We're everywhere!

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow. The Technical Support Department of Ceccato Aria Compressa, a Product Company of Atlas Copco Group based in Montecchio Maggiore (VI), is currently looking for an Aftersales Specialist. Job DescriptionWe have a vacancy for an Aftersales Specialist within the Technical Support department of PC Montecchio Maggiore (VI). As an Aftersales Specialist, your mission is to enhance the reputation of our products: quality, reliability, and serviceability. You will report to the Technical Support Manager.

This will include the following responsibilities:Offering day-to-day timely service support to the Customer Centers. Continuously improving product quality by proactive failure reporting follow-up, which includes analyzing warranty reports, being the driving force in technical committee meetings (TCM), and participating in product quality meetings (PQM). Informing customer centers via Service bulletins and the Service Website about product improvements and actions to be taken. Playing an active role in product development to ensure the highest level of serviceability and lowest lifecycle cost by giving strong involvement in project team meetings (PTM). Providing accurate and up-to-date service information related to the product range.

Developing documentation, service kits, and tools for improving serviceability. Providing and developing technical training in conjunction with the competence development group. Interaction will include frequent contacts with the customer centers, other Product Companies, Finance, Purchasing, Engineering, Production, and Product Managers. As our products are sold all over the world, you will be prepared to travel to meet customers – at least 30 days per year. Experience RequirementsEngineering background is mandatory.

We will evaluate both entry-level and experienced candidates. Knowledge / Educational RequirementsCandidate must have an engineering degree.

Technical knowledge of compressors, dryers, and compressed air ancillaries is necessary.

You should have a good knowledge of English; an additional language is considered a plus.

Software skills, e. g. , MS Office, Lotus Notes, BPCS, would be an asset. Personality RequirementsYou are proactive and customer-oriented, maintaining regular contacts with the customer centers and providing them with accurate and unambiguous advice.

You possess good communication skills and commercial awareness.

As a real problem solver, you can deal with unexpected situations, implement solutions, and actively search for the root causes.

You have good analytical skills, enabling you to evaluate data and information, and you structure and prioritize your tasks accordingly.

You are capable of working in a multidisciplinary team to provide the highest level of customer service.

Short trips abroad are not a problem for you. LocationCeccato Aria Compressa is a Product Company specialized in the design, production, and sales of Oil Injected Screw compressors, Blowers, Refrigerant dryers, oil condensate separators, and line filters, within the Atlas Copco Group, which is a world-leading business in many countries.

Ceccato Aria Compressa currently employs around (insert number of employees).

#J-18808-Ljbffr