Service Supervisor - Building Management Systems Cinisello Balsamo

Service Supervisor - Building Management Systems
Cinisello Balsamo
Lombardia, Cinisello Balsamo

Job Details

**What you will do

Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.

This role will report to the Service Operations Manager and will be part of our growing Johnson Controls Service Integrated Solutions unit, leader in business BMS.

**How you will do it**:

- Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer organization relationship) through effective resource planning and deployment and field administration.

- Responsible for leading field service technicians to ensure best in class customer experience

- Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals

- Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided

- Technical dispute management

- Drive talent development through active support

- Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations

- Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers

- Safety coordination on sites

- Monitor field service work and vacation planning, ensure that internal processes are followed

- Reports competitors and trends central to the growth strategy for the service business

- KPI Operations; drive the team to operational excellence.

- Responsibility for the Small Retrofit Job / Maintenance Contract Forecast

**What we look for**:

- Bachelor's degree or equivalent in engineering is preferred

- Demonstrable a minimum of 3 years of experience of working in a similar position

- Previous successful experience in a supervisory / team leader role with team building skills

- Proven interpersonal, team, strategic thinking and analytical skills

- Assertive personality with a strong bias for action, results orientated, innovative, tackling tough problems with firm deadlines

- An ability to follow process and communicate with staff at all levels

- Willingness to lead by example, with a strong attention to detail and accuracy

- Ability to work under pressure, whilst ensuring deadlines are met

- Fluent in Italian, with a good knowledge of English reading, writing and presentation skills

- Sales acumen, hands on, can-do mindset

- Proficient in Excel, Word, Notes.

- Computer literacy is essential

**Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility.

Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction.

In addition, we offer outstanding career development opportunities that will stretch your abilities and channel your talents.

**Who we are

Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries.

Our 120, 000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.