Service Technician - Italy Verona

Service Technician - Italy
Verona
Veneto, Verona

Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes.

Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Role Overview The Service Technician will be responsible for meeting the daily service maintenance, pre-sales setup, and repair needs of customer's devices that have been returned whilst exceeding set internal and external KPIs.

Responsibilities Carrying out planned maintenance, updating software, and repairing returned devices from internal and external customers in an accurate, timely manner ensuring maintenance procedures are followed.

Updating records of work activities, tasks carried out, and parts used in accordance with site standards to ensure a good quality maintenance history is recorded.

Traveling to customer sites to complete pre-sales setup and after-sales service activities including installation, repair, and maintenance of Spacelabs' products (availability for technical interventions at customer locations is approximately 15% of the time).

Diagnosing faults, resolving issues, and performing repairs necessary to restore the correct functioning of the products at the Spacelabs laboratory in Verona (availability for technical interventions at the Verona laboratory is approximately 85% of the time).

Performing daily housekeeping and cleaning duties of equipment and surrounding area.

Conducting fault finding to PCB level with or without the aid of drawings and circuit diagrams.

Placing orders for stock to maintain the correct stock levels.

Communicating effectively with other departments within the company in a professional manner, providing accurate details and feedback to Line Management.

Ensuring relevant documentation is fully completed in an accurate and timely manner, including service reports and site documentation.

Complying with Health & Safety legislation and internal site rules.

Maintaining appropriate workplace standards.

Ensuring all company property is used and maintained properly, including tools and PPE.

Upholding the company's core values of Integrity, Innovation, Accountability, and Teamwork.

Demonstrating behavior consistent with the company's Code of Ethics and Conduct.

Participating in ongoing training to enhance individual technical competency.

Taking responsibility for the technical progression and resolution of incidents allocated to you.

Ensuring that your work area remains in excellent working order, neat, and clean.

Reporting to your manager and raising a QMS for any quality problems or defects for corrective action to be implemented.

Maintaining current knowledge of all applicable procedures and safety measures.

Adhering to health and safety practices and procedures and/or all other applicable regulations.

Attending ongoing training to enhance individual technical competency.

Being flexible to duties that may be modified or assigned at any time to meet the needs of the business.

Maintaining test equipment including proper storage and ensuring the equipment is within calibration before use.

Troubleshooting, investigating, and resolving standard technical problems that arise, ensuring ongoing customer satisfaction.

Working as a key member of our workshop team and playing a vital role in the success of the department.

Qualifications Degree in Electronic Engineering / Electrical Engineering / Informatics / Biomedical.

Computer skills, network connections, computer networks, client-server configurations.

Knowledge of HL7 and DICOM communication protocols.

Sound judgment in the analysis of technical, operational, and logistic problems.

Experience in customer-focused service organizations maintaining sophisticated electronic hardware and software, operating in the hospital or medical sector.

Intermediate to advanced skill level in Microsoft Office Suite (Word, Excel, and Outlook).

Good organizational skills including prioritizing workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.

Ability to follow and operate within company guidelines for SLA (Service Level Agreement) for responding to customer calls.

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