Service Zone Manager North Italy Modena

Service Zone Manager North Italy
Modena
Emilia Romagna, Modena

COMPANY PROFILE:

WHO WE ARE LOOKING FOR:

The Service Zone Manager will serve as direct company/brand representative to dealers and customers, portraying brand image.

- He/She will:

- Manage Relationship with service department of the dealers.

- Supporting dealers to grow in the support they offer customers and profitability of their own business.

- Escalate and follow up safety topics coming from the dealers.

- Manage policy spending budgets within target, policy claim approval.

- Monitoring warranty dealers activity.

- Provide technical feedback from the field to product support, on dealer/customer issues.

YOUR KEY RESPONSIBILITIES:

- Manage relationship between NH brand and dealers.

- Ensure that incident reports (fire, personal injury or fatalities) are submitted in an appropriate and timely manner.

Support the legal team in case of litigation with technical expertise.

- Support the dealers to increase the service profitability (Workshop KPIs)

- Support the dealers to follow the right process (recall campaign, arrival report, pre delivery report)

- Ensure that all dealer inquiries are properly reported in our company

- Work with field sales and parts departments for resolution of product/customer issues

- Drive the dealers to improve the NPS (net promoters score) and manage the red alert.

YOUR KEY COMPETENCES AND QUALIFICATIONS:

- Bachelor in Mechanical, Agriculture, Business, or technical equivalent degree.

- Strong knowledge of Microsoft Office.

- At least 2+ years of field experience in service.

- Team player, collaboration with other departments in CNHi will be key.

- Excellent communication skills with capacity to influence decisions.

- Excellent knowledge of dealer business systems with a full understanding of KPI's.

- Excellent knowledge of farming industry and Agriculture Equipment.

- Excellent verbal and written communication skills with problem solving capabilities.

- High level of autonomy and flexibility (travel, seasonal peaks).

- Travel up to 80% is a requirement.