Servicenow Architect Lazio

Servicenow Architect
Roma
Lazio, Lazio

ServiceNow ArchitectCSM , Now Platform, Service Portal, Integration Hub, CMDB10-15 YearsItaly-MilanMode- RemoteMust-HaveTechnical ComptencyExperience as a Senior Technical Lead / Architect. Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages. Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc.

and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOMConducting demos and working sessions with the clientProvide technical guidance to Business AnalystGathering requirements from the clientAdvising the client on good practices and recommended solutionsDesign solutions to maximum value while minimizing technical debtRefining Agile stories and tasksReviewing work of technical consultantsMentoring and assisting technical consultantsGood-to-HaveEvaluate the tool stability and performance and provide recommendationsParticipate and provide feedback during planning meetings (i. e. , pre-iteration, and retrospectives). Review, and do proactive analyze and resolve application issues as needed. Define and document best practices and strategies regarding application deployment and infrastructure maintenanceKnowledge on new servicenow modules ( HRSD, SecOps, GRC, ITBM, Etc. . )TOGAF or any equivalent certification preferred