Servicenow Architect Milano

Servicenow Architect
Milano
Lombardia, Milano

Tata Consultancy Services (TCS) is looking for a ServiceNow Architect in Milan for one of our top clients, a main actor in the European and global market. With a large digital transformation already starting in the Group, they want to implement and integrate new complex interfaces, upgrade their systems and develop new business models. The candidate will deal with different ServiceNow modules in an environment of constant innovation, enabling recently released features. As a ServiceNow Architect, you will be responsible for leading the team in project activities, defining the solution from both a technical and architectural point of view. You will also support presales activities, working with the sales team to define the solution to be proposed to the client and supporting the definition of the related costs in terms of both technical skills and person-days required to accomplish the task. You may also be requested to address, from a technical point of view, and solve incidents/problems affecting the area where your team is working, supporting the L1 team. The successful candidate must establish and maintain relationships both within the client and with external customers. Required Technical and Professional Expertise: ServiceNow Fundamentals Certified (CSA) and Implementation Specialist Certified (CIS) in at least two of the following modules: ITSM, ITBM, ITOM (Event Management), HR, SAM, CMDB, and ServiceNow micro certification on various areas including Performance Analytics. Demonstrate strong technical competencies having worked on projects covering the above modules and having provided the definition of the solution to be provided to the client. Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in detail, clearly to both technical and non-technical people. Proven experience of the ServiceNow Development Platform including (but not limited to) ITSM, ITOM, Change Management, Custom Development, and other above modules with reference to projects where the candidate has worked extensively. Strong experience in the development of major elements of a ServiceNow solution including frontend/backend scripts, business rules, UI scripts, transform maps, and integration with external systems using web services, email integration, and Single Sign-On Configuration. Strong experience of ServiceNow Platform configuration to set up an instance providing at least ITSM implementation including also Service Catalog creation. Incident and Change Management (ITSM). Project/Portfolio Suite (ITBM). Discovery / Asset Management (ITOM - CMDB). Service Portal. Why choose TATA? TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees. Our offer includes: Multinational work environment. Permanent contract. Competitive offer and benefits. Flexible and agile work environment. Hybrid work solutions, without the need to work 100% from office premises even after the pandemic situation normalizes. If you are ambitious and passionate about new technology and digital transformation, we look forward to receiving your application J-18808-Ljbffr