Servicenow Architect Lazio

Servicenow Architect
Roma
Lazio, Lazio

ServiceNow Architect CSM , Now Platform, Service Portal, Integration Hub, CMDB 10-15 Years Italy-Milan Mode- RemoteMust-HaveTechnical Comptency Experience as a Senior Technical Lead / Architect.

Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.

Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc.

and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM Conducting demos and working sessions with the client Provide technical guidance to Business Analyst Gathering requirements from the client Advising the client on good practices and recommended solutions Design solutions to maximum value while minimizing technical debt Refining Agile stories and tasks Reviewing work of technical consultants Mentoring and assisting technical consultantsGood-to-HaveEvaluate the tool stability and performance and provide recommendations Participate and provide feedback during planning meetings (i. e. , pre-iteration, and retrospectives).

Review, and do proactive analyze and resolve application issues as needed.

Define and document best practices and strategies regarding application deployment and infrastructure maintenance Knowledge on new servicenow modules ( HRSD, SecOps, GRC, ITBM, Etc. . ) TOGAF or any equivalent certification preferred