Servicenow Stc/Architect PALERMO

Servicenow Stc/Architect
Palermo
Sicilia, PALERMO

We're R5 Labs , the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region. If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we'd love to meet you Role Summary: As a ServiceNow Independent Consultant for R5 Labs, you'll be the point of contact for the Clients to implement, optimize, and expand ServiceNow solutions. You will play a key role in understanding client needs, designing tailored solutions, and ensuring effective ServiceNow implementation from start to finish. This is an exciting opportunity for someone who thrives in a dynamic environment and is eager to make an impact. Key Responsibilities: Solution Design and Implementation : Lead the end-to-end implementation of ServiceNow solutions, from requirements gathering and design to configuration, testing, and deployment, specifically for EMEA clients. Platform Customization : Tailor ServiceNow modules to align with customer-specific needs, including ITSM, ITOM, CSM, GRC, and HAM, depending on project requirements. Consulting and Advisory : Provide expert-level guidance and consulting to clients, helping them leverage ServiceNow's capabilities to meet business goals and maximize ROI. Process Optimization : Analyze and optimize business processes to enhance the efficiency and effectiveness of the ServiceNow platform for each client. Collaboration : Work closely with stakeholders, including technical and non-technical teams, to ensure seamless project execution and optimal client satisfaction. Minimum Qualifications: ServiceNow Expertise : 5 years of experience as a ServiceNow Consultant, with hands-on experience across core modules (ITSM, ITOM, GRC, and CSM). Experience in hardware or software asset management is a plus. Technical Skills : Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow workflows and automations. Certified Implementation Specialist (CIS) certifications in relevant ServiceNow modules are strongly preferred. Project Management : Proven ability to manage multiple projects or tasks and prioritize effectively in a fast-paced environment. Communication : Strong written and verbal communication skills, with the ability to translate complex technical solutions to business stakeholders. Remote Collaboration : Experience working with clients within the EMEA region, with a proactive approach to communication and project updates. Language : English speaking is mandatory. Nice to have: Certifications: ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS in ITSM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous. Any other EMEA language is preferred but not required. Work Environment: Remote-First Culture : Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance. Collaborative Environment : Join a supportive team that values knowledge sharing and professional growth. Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise. Impact-Driven Projects : Work on high-impact projects that drive real change for our EMEA clients. J-18808-Ljbffr