Services Account Representative Bardi

Services Account Representative
Bardi
Emilia Romagna, Bardi

_At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day.

And we need people like you to make it happen. _

**Job Summary**:

The Services Account Representative is the main customer contact for operational Services business matters.

This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support.

Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.

A SAR can be dedicated to a specific Key Account or be a member of a team covering a geographical area.

The SAR can independently lead a defined account/s (non-Key Accounts) in agreement with Services AM.

The position can be based in Rubiera, Italy, or alternatively in Monza, Italy

**What you will do**:

- Participate with input to the preparation of the sales strategy including Services KA Plan by using internal and external data sources

- Lead analysis and follow up sales opportunities and promote services based on customer information, together with Services KAM and Services AM

- Participate in customer relationships from an operational perspective and transactional sales through structured communication

- Participate in analysis and follow-up customer satisfaction results together with Services functions

- Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits

- Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control

- Lead coordination and follow-up Service Contract execution and Service Contract fulfilment, participate

- Lead customer inquiries, respond and channel it into the organisation including technical issues

- Lead customer related master data updates and ensures accuracy to drive transactional sales and service business

**We believe you have**:

**Language and Education**:

**Professional Skills and Experience**:

- You already gained experience with customers: ideally you worked at least one year in customer facing environment.

Experience in sales, key account management is highly valued.

- To be successful in the role you should have SAP knowledge.

**Personal Qualifications**:

**We Offer You

- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

- A culture that pioneers a spirit of innovation where our industry experts drive visible results

- An equal opportunity employment experience that values diversity and inclusion

- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** 8 June.