Shift Leader Milano

Shift Leader
Milano
Lombardia, Milano

About us**:

NYX Hotels are lifestyle hubs, vibrant, open and inspiring.

Each hotel breathes the individual spirit of its city.

The brand is named after NYX, the Greek goddess of the night.

She is the hostess for all travellers who value a special lifestyle and the freedom to do what they want at any time.

NYX hotels are places to see and be seen, total works of art with a unique mix of creativity, art and design.

Every guest is welcomed by the hotels' "City Lovers" - locals who experience their city with passion and love and pass this enthusiasm on to their guests.

**What we offer**:

- Discounts on accommodation and in Fattal Hotel Group restaurants

- Europe-wide networking via the internal employee app "LEAPP"

- Support in balancing work and family life

- Training and development programmes in our Leonardo Academy

- Team events

**Your Main Duties**:

- You make sure the guests feel at home, by providing the best personal service

- Handling administrative tasks

- Scheduling

- Leading the Front Office Team and acting as Front Office Manager when needed

- Contributing to the personal and professional growth of your colleagues

- Being the best example

**Your Profile**:

- At least 4 years of professional experience at the Front Office, preferably in medium/big city hotels

- Hospitality is in your veins

- Stress resistant, accurate and decisive

- Responsible and able to lead a team

- Flexible in working on shifts

- Fluent in English and in Italian

- Good knowledge of the main IT systems and booking systems (OTA)

- Good knowledge of Milan, its hidden treasures and lifestyle

Contratto di lavoro: Tempo pieno

Benefit:

- Convenzioni aziendali

- Mensa aziendale

- Sconti sui prodotti o servizi dell'azienda

- Supporto allo sviluppo professionale

Orario:

- Turni

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Maggiorazione lavoro notturno

- Quattordicesima

- Tredicesima

Considerazioni sul COVID-19:

Gli ambienti sono regolarmente sanificati, il gel disinfettante è a disposizione in tutta la struttura.

Esperienza:

- Front Office Agent: 4 anni (Preferenziale)

Lingua:

- Inglese (Obbligatorio)

- Italiano (Obbligatorio)