Shift Operator Lazio

Shift Operator
Roma
Lazio, Lazio

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people.

We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve.

We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco Italia S. p. A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency.

The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of **Shift Operator** in Frascati !

Main Responsibilities

Are you looking to secure a career in a public sector environment?

We would love to hear from you!

As **Shift Operator** you will be responsible for:

- REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests from eligible users.

This task is provided on 24X7 coverage.

- User Support Desk, including users' registration, users' enquiries and complaints management, collection of user satisfaction feedback.

- Order Desk, handling the standard EO data requests from users, up to data delivery.

- Core Datasets Production Coordination, translating predefined datasets specifications into orders towards the various data providers, and following up on the order fulfilment and progress of coverage completion.

- CSCDA web site content management, to publish the information related to the data offer and the support functions.

- Main task is to support the emergency data request (from archive or tasking new satellite acquisition) which is required to be provided 24X7 with a very quick response time.

While on-duty and if there are not Emergency call on-going the operator will manage all the other tasks as per proper instructions provided by SCI Team Leader.

- All tasks will be supported by proper operational procedures and working instructions and will make use of specific tools (Applications, Systems, Documents and Interfaces).

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

**_ Skills:_

- Customer orientation

- Very good command of English language (indispensable - both written and spoken) and ability to write and to understand technical documentation predominantly written in English

- Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies

- Remote sensing knowledge preferable

- Good interpersonal and team working skills and ability to adapt to an already well defined team - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context

- Knowledge of standard office automation tools

**_Deliverables:_

- Data Delivery from CDS archive

- Satellite tasking to Contributing Missions

- Report/Feedback on Emergency calls

- Replies/feedback and relevant information to Users

- Input for Monthly Reports

- Operational Procedures and internal Working Instructions

- User Satisfaction and relevant Investigation output

- Escalation to the SCI Team Leader with respect to the unresolved issues and complaints.

**_Important:_

- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. _

- Applicants are reminded that they will be requested to produce such documentation during the recruitment process. _

- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. _

**_Data Protection:_

- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. _

About The Company

**Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

- Meaningful and vital work_ - You'll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

- A world of opportunity_ - You'll be wholeheartedly supported with development and career progression

- Great people_ - You'll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer

- Chance to contribute to innovation in the