Shop Logistic Support Specialist
Amplifon Headquarter is looking for a talented resource to join the Global Supply Chain Team and to be part of the Global Shop Logistic Support team. The candidate will work in a very fast paced environment and constantly evolving context. As part of this, he/she will contribute to build a new and high performing logistic support service with the objective to increase the customers satisfaction and facilitate the operations of our shops all over the world. Reporting to the Global Shop Logistic Manager, the Shop Logistic Support Specialist will :
Guide the Local Shop Logistic Support team in the daily activities and support them in the exceptions management and in the supplier issues resolution
Perform analysis on performances and process monitoring activities for a cluster of countries
Manage service support for the assigned countries
Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving
Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc. )
Contribute to improve the Purchasing processes and support performance excellence journey
Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers
Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization
What you'll need:
Bachelor's degree in supply chain management, operations, logistics or engineering
3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
Continuous improvement oriented
Very good knowledge of MS Office in particular Excel
Customer oriented approach, able to problem solve and support resolution
Ability to work well through cross-functional activities and responsibilities and to drive them
Very good team player
Excellent communication and analytical skills
Fluent in English and in Italian, other languages (i. e. French, Spanish) are appreciated
Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et. )
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