Shop Logistic Support Specialist, Milan Milano

Shop Logistic Support Specialist, Milan
Milano
Lombardia, Milano

Amplifon Headquarter is looking for a talented resource to join the Global Supply Chain Team and to be part of the Global Shop Logistic Support team.

The candidate will work in a very fast-paced environment and constantly evolving context.

As part of this, he/she will contribute to building a new and high-performing logistic support service with the objective to increase customer satisfaction and facilitate the operations of our shops all over the world.

Reporting to the Global Shop Logistic Manager, the Shop Logistic Support Specialist will:

Guide the Local Shop Logistic Support team in the daily activities and support them in the exceptions management and in the supplier issues resolution. Perform analysis on performances and process monitoring activities for a cluster of countries. Manage service support for the assigned countries. Manage supplier performances and collaborate with them to assure flawless communication and prompt problem solving. Team up with account payable team, supply chain, and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.

). Contribute to improve the Purchasing processes and support performance excellence journey. Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers. Contribute to the Roll-out of Amplifon Supply Chain transformation in the different Country Organization. What you'll need: Bachelor's degree in supply chain management, operations, logistics, or engineering. Years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support. Continuous improvement oriented. Very good knowledge of MS Office, in particular Excel. Customer-oriented approach, able to problem solve and support resolution. Ability to work well through cross-functional activities and responsibilities and to drive them. Very good team player. Excellent communication and analytical skills. Fluent in English and in Italian; other languages (French, Spanish) are appreciated. Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, etc.

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