Shopper Communication & Engagement Specialist Milano

Shopper Communication & Engagement Specialist
Milano
Lombardia, Milano

Who we are

**Everli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups.

**Supported by international world-class investors, we are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust.

We achieve our growth through a culture that is

**collaborative**,

**transparent**,

**data-driven** and

**focused on our mission.

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in

**Italy** (with headquarters in Milan & Verona),

**France** and

**Poland **and we have many

**remote job opportunities** in other countries as well.

Our professional challenge:

For our headquarters in

**Milan**, we are looking for a

** Shopper Communication & Engagement Specialist**.

Reporting to the Shopper Community Manager, you will have the opportunity to develop retention and engagement strategies, managing social channels and organizing shopper events.

Moreover, you will initiate, plan and execute activities aimed to meet our shopper needs.

**What you will do**:

- You will be in charge of the lead generation to nurture our Shopper base: partnership management with job platforms, budget allocation for acquisitions according to the need, monitoring of KPIs connected to the acquisition flow.

- You will be responsible for CRM / Communication management and translation of the Shopper App messages: creation of copy and coms for Ops teamset and review customized messages for shoppers through CRM tool.

- You will manager Shopper engagement activities to support the planning and roll out of ad hoc initiatives to increase supply (e. g.

"Shop to the top") or to improve retention (e. g.

"Shoppers Valentine"), plan and roll out shopper contests (e. g.

videos to be shared on social platforms) and plan and roll out of in-person events (e. g.

aperitivo shopper, 1:1 meetings, Q&A with shoppers).

- You will take care of the Shopper page periodic review and content update (e. g.

new launches, new partnerships, new features of the role)collection and sharing of shopper stories on the blogupdate partnershipscreation of other interesting content for shoppers (eg.

how do choose good vegetables).

- You will be moderator of the FaceBook group of Shoppers and manage the content of the editorial plan.

**Why you should join us now**:

- You have the **chance to change the life of millions of people**;

- You can rely on **talented and collaborative colleagues** who will both push and support you;

- You get a competitive compensation package;

- You can use a **welfare budget** for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);

- You receive a budget to create **your own home workstation**;

- You have **flexible working conditions**;

**What you bring**:

- You got a Master Degree in Marketing, Communication or Economics;

- You developed at least 2 years of relevant experience in a similar role, preferably in the marketing/event organization/community management field;

- You have excellent oral and written communication skills;

- You have a proactive attitude and have the ability to deal with tough deadlines and multiple stakeholders;

- You are a social media lover;

- You know how to use WordPress and Office with your eyes closed;

- You are fluent in Italian and English.

Everli is proud to be an equal opportunity employer.

We foster an inclusive and diverse workplace.

No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team.

Just like in a grocery store, diversity is richness!