Showcasing Pavilion/Venue Manager (Global Sporting Event) - Italian/English Speaking Milano

Showcasing Pavilion/Venue Manager (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

The Venue Manager is responsible for ensuring the games time operation of the Showcasing Pavilion or Hospitality space and that it meets all project specifications, in order to deliver a unique and memorable visitor experience for the general public & the clients invited guests.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

**Key Responsibilities**:Venue Governance**:

Responsible for the day to day management and operation of the showcasing pavilion/ Hospitality Venue in accordance with the operations manual

Primary venue contact for iLUKA Senior Management

Daily reporting to iLUKA Senior Management

Produce & distribute daily run sheet

Complete Organising Committees opening and closing checklists

Health & Safety / Incident Management reporting

Coordinate communications strategy & manage day-to-day communication channels

Assist with post-games analysis & reporting

**Planning & Management of Event Time Operations**:

Ensure the showcasing pavilion / hospitality venue is operated & maintained in accordance with the operations manual

Primary venue contact for all 3rd Party Contractors

Responsible for identifying and managing risk as per the operations risk assessment & escalating any operational issues to iLUKA Senior Management

Crowd Management; ensure smooth traffic flow through queuing area & pavilion / V

venue, monitor visitor numbers & dwell time for H&S and visitor experience comfort

Security primary contact.

Ensure security profile is maintained at all times and operates in accordance with security & operations manual

Visitor experience & B2B hardware / software; coordinate pavilion technology personnel to implement technology failure contingency plan as rapidly as possible to reduce disruption to visitor experience

IT; coordinate pavilion / venue technology personnel to implement IT failure contingency plan as rapidly as possible to reduce disruption to visitor experience & back of house operations

Waste management; uphold a very high standard of cleanliness at all times inside the showcasing pavilion/ venue.

Manage 3rd party cleaning services to ensure they deliver to specification, & facilitate ad hoc cleaning as/when required

Building maintenance; manage upkeep of pavilion in accordance with the operations manual and coordinate repairs as/when needed

Catering; manage replenishment of catering supplies in collaboration with F&B

Manage all ad hoc deliveries / logistics as/when required liaising with logistics dept

Implement and coordinate evacuation plan in the event of an emergency

Ensure all 3rd party contractors / suppliers are fully briefed with emergency, evacuation, health & safety, first aid & medical procedures

**Planning & Management of Event Time Staffing**:

Assist iLUKA Senior Management with the planning and running of the showcasing / venue host training sessions pre-event

Management of showcasing / venue hosts & venue management team according to staff training manual during the event

Motivate showcasing / venue hosts & venue management team to deliver an unparalleled level of service to the client's guests & members of the general public

Coordination of venue management & security brief / debrief meetings (for all shifts on a daily basis)

Coordination of host staff brief / debrief meetings (for all shifts on a daily)

Supervise daily staffing roster to ensure punctuality, efficient shift changes, etc

Plan and implement daily staff rota

Ensure all host staff are fully briefed with emergency, evacuation, health & safety, first aid & medical procedures

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

**Skills, Knowledge, Expertise**:

Fluent in Italian and English

Previous experience in a Showcase / Venue management role at a large-scale event with a demonstrable understanding of venue management.

Large team management experience

Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices

Project management experience

Strong communication skills, both written and verbal

**Attributes**:

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Flexible, enthusiastic, confident, outgoing

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload