Showcasing Pavilion/Venue Manager (Global Sporting Event) - Italian/English Speaking Milano

Showcasing Pavilion/Venue Manager (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

Description The Venue Manager is responsible for ensuring the games time operation of the Showcasing Pavilion or Hospitality space and that it meets all project specifications, in order to deliver a unique and memorable visitor experience for the general public & the clients invited guests.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

Key Responsibilities: Venue Governance: Responsible for the day to day management and operation of the showcasing pavilion/ Hospitality Venue in accordance with the operations manual Primary venue contact for iLUKA Senior Management Daily reporting to iLUKA Senior Management Complete Organising Committees opening and closing checklists Health & Safety / Incident Management reporting Coordinate communications strategy & manage day-to-day communication channels Assist with post-games analysis & reporting Planning & Management of Event Time Operations: Ensure the showcasing pavilion / hospitality venue is operated & maintained in accordance with the operations manual Primary venue contact for all 3rd Party Contractors Responsible for identifying and managing risk as per the operations risk assessment & escalating any operational issues to iLUKA Senior Management Crowd Management; ensure smooth traffic flow through queuing area & pavilion / venue, monitor visitor numbers & dwell time for H&S and visitor experience comfort Security primary contact.

Ensure security profile is maintained at all times and operates in accordance with security & operations manual Visitor experience & B2B hardware / software; coordinate pavilion technology personnel to implement technology failure contingency plan as rapidly as possible to reduce disruption to visitor experience IT; coordinate pavilion / venue technology personnel to implement IT failure contingency plan as rapidly as possible to reduce disruption to visitor experience & back of house operations Waste management; uphold a very high standard of cleanliness at all times inside the showcasing pavilion/ venue.

Manage 3rd party cleaning services to ensure they deliver to specification, & facilitate ad hoc cleaning as/when required Building maintenance; manage upkeep of pavilion in accordance with the operations manual and coordinate repairs as/when needed Catering; manage replenishment of catering supplies in collaboration with F&B Manage all ad hoc deliveries / logistics as/when required liaising with logistics dept Implement and coordinate evacuation plan in the event of an emergency Ensure all 3rd party contractors / suppliers are fully briefed with emergency, evacuation, health & safety, first aid & medical procedures Planning & Management of Event Time Staffing: Assist iLUKA Senior Management with the planning and running of the showcasing / venue host training sessions pre-event Management of showcasing / venue hosts & venue management team according to staff training manual during the event Motivate showcasing / venue hosts & venue management team to deliver an unparalleled level of service to the client's guests & members of the general public Coordination of venue management & security brief / debrief meetings (for all shifts on a daily basis) Coordination of host staff brief / debrief meetings (for all shifts on a daily) Supervise daily staffing roster to ensure punctuality, efficient shift changes, etc Plan and implement daily staff rota Ensure all host staff are fully briefed with emergency, evacuation, health & safety, first aid & medical procedures This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise: Fluent in Italian and English Previous experience in a Showcase / Venue management role at a large-scale event with a demonstrable understanding of venue management.

Large team management experience Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices Strong communication skills, both written and verbal Attributes: High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment Willing to roll sleeves up and get involved Passionate about sport, hospitality and delivery Able to work in a calm, kind and professional manner in a pressured environment Ability to prioritise a demanding workload #J-18808-Ljbffr