Sis Specialist Support Manager Budrio

Sis Specialist Support Manager
Budrio
Emilia Romagna, Budrio

Specialist Support ManagerThe Technical Support Specialist team has different main lines of activity: receiving and answering technical queries regarding product selection, configuration, and usage; suggesting the most efficient usage for specific custom applications; troubleshooting hardware or software issues; developing special software for custom applications; helping in specifying and testing new products under development; and running regular training sessions.

Visiting customers may be sometimes required. The Technical Support Manager leads a very experienced and highly specialized Support Specialist team in assisting Datalogic internal and external customers using Factory Automation Industrial Scanners.

The manager is the team reference for the more complex problems and applications, is involved in everyday work, being able to carry on personally most of the activity of the team, and coordinates the teamwork by assigning and prioritizing individual tasks and processes. Main Responsibilities:Managing the Technical Support Specialist team, ensuring processes are dealt with correct priority and in a timely manner. Analysing, diagnosing, and supplying workaround or solutions for the complex technical issues found in the field (reported by application engineers, field engineers, local tech supports, or direct customers) for SIS products; testing software applications and device configurations in order to replicate issues reported, setting up the related equipment. Cooperating with RD and Quality in analyzing and solving product issues, providing a timeline for the fix, and following up with clients to ensure the problem is solved. Developing and/or managing the development of product customizations based on customer project needs. Supporting customer beta tests for new products or new applications based on new products. Meeting regularly with the RD teams for testing, maintenance, and information about customizations requiring RD support. Preparing Technical documentation to be distributed to the field, like Technical Notes/Bulletins, or training material. Planning and regularly providing technical trainings to Sales Application Engineers, Technical Support, Field Engineers, and Partners/Customers. Testing software applications and device configurations in order to replicate issues reported, setting up the related equipment. Requirements:Education: Degree in Engineering (Computer Science / Electronic)Languages: Italian and EnglishYears of Experience: 7 - 10 years in hardware or software industrial electronics, customer support, or product development;Nice to have:2-3 years supporting or developing industrial applications like barcode readers, sensors, or vision systems. Required Skills:Problem solving and customer-oriented approach;Ability to travel internationally;Good written and verbal communication;Proficiency in Microsoft Office products such as Dynamics, Excel, and PowerPoint;Very good knowledge of Windows and Linux OS. Nice to have:Knowledge of C/C++, Java programming, and debugging techniques;Familiarity with modern software engineering tools to facilitate maintainable and extendable software (examples are IBM Rational Jazz, GIT, Cygwin, or similar engineering software tools). #LI-IC1Requisition ID: 10083Posted: 07 / 23 / 2024Location: Monte San Pietro, ItalyType: N/A #J-18808-Ljbffr