Site Lead, Italy, Vicenza Vicenza

Site Lead, Italy, Vicenza
Vicenza
Veneto, Vicenza

Overseas Regular Staff, Full-time (100%FTE), Grade 005The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site.

The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday.

The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services.

In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services.

Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records. SPECIFIC RESPONSIBILITIES INCLUDE:Supervise and lead staff at the assigned siteWork out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverageCollaborate with key stakeholders (CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriateProvide academic and administrative support services to prospects and students, ensuring quality assurance standards are met by being available, knowledgeable, courteous, and responsiveEnsure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduledManage key student business processes, including community outreach and student recruitmentAddress and resolve staff concerns, escalating when appropriateCoordinate with the appropriate department to troubleshoot and resolve faculty and student concernsSchedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contactEstablish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commandsRepresent UMGC at official functions (local education fairs, open houses, semester start-ups, student appreciation days, local graduations)Ensure classrooms are provided with adequate space and needed technology for class instructionManage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needsSupport AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their jobSupports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populationsAct as backup for the Assistant Director when they are out of the officeKeep staff at all levels informed of key developments and updatesOther job-related duties as assignedREQUIRED EDUCATION AND EXPERIENCE:Bachelor's degree from a regionally accredited institution or equivalentOrganization and time management skills; ability to prioritize and manage multiple tasksEffective verbal, written, and interpersonal communication skillsAbility to understand and operate in foreign countries adapting to local rules, complexities, and practicesPREFERRED EDUCATION AND EXPERIENCE:Master's degree from a regionally accredited US institution or equivalentExperience with using customer relationship management (CRM) and student information systemsExperience managing and supervising others in a higher education or customer service environment or relevant work experienceSix (6) months minimum academic and administrative experience at a college or universityExperience as a program coordinator with UMGC or at a higher education institution or equivalentPrevious experience with student recruitment and/or outreachPossess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nationWho May Apply: Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logistical support (ILS) and/or are current UMGC employees only - no relocation will be provided.

Applicants must already have and be able to maintain ILS, meaning that they must possess a military ID card and SOFA card from an external source, as this position does not offer ILS. All submissions should include a cover letter and resume.

UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave, and healthcare.

For detailed benefits information, please visit our website. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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