Site Manager Milano

Site Manager
Milano
Lombardia, Milano

The Site Manager is responsible for managing and leading resident teams at multiple customer site locations.

He/She will provide operational management oversight of the resident sites, ensuring that all SLAs are attained, and customer satisfaction is achieved.

He/She will manage and coordinate the daily activities of the Resident Site Supervisors and Resident Engineers through effective planning and organisation and represent Swisslog in a professional manner at all times.

**Short Facts**:

- Milano, ItalyProject ManagementRegular/ Permanent/ Full-time**Make an impact**:

**Core Actions**:

**Leadership

To provide management oversight and demonstrate responsibility and ownership of the allocated customer sites

- Manage the Resident Site Supervisors and Swisslog Resident Engineers.

- Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer.

- Conduct performance management reviews with site teams

- Coach and mentor the resident teams and be a positive role model

- Ensure staff have the training, skills and knowledge to carry out their duties

- Delegate appropriate responsibilities to the Resident Site Supervisors**Administration

Ensure effective management of site cover rota, holidays and sickness cover

- To take responsibility for all installation and commissioning issues, site safety and site administration

- Ensure all timesheets are completed correctly and submitted within stated timescales

- To know and practice the Company's policies and procedures**Health and Safety

Ensure that the Company's and customers safety regulations are followed at all times, and report any anomalies immediately

- To be responsible for the implementation of the health and safety policy and procedures on the resident sites

- Prepare and participate in method statements, risk assessments, and client user and maintenance documentation.

- Financial Management and Income Generation

- Administer the budgets for the sites

- Maintain financial records and reports as required

- Track site performance against customer KPIs**Team work & integrity

To work as part of a team delivering team objectives, maintaining a positive attitude to work and colleagues and demonstrating a collaborative and willing approach

- Lead the team by example**Communication

Working with the client to plan and implement all service schedules ensuring that all schedules are kept up to date and any changes are communicated to the relevant customer contact

- Complete and submit relevant reporting material, attending customer meetings and representing Swisslog in a professional manner**Client engagement

Communicating effectively with colleagues and customers; providing a high quality of written and verbal communication

- Commercial Knowledge

- Contribute and participate in commercial discussions, providing input and feedback

- Fully understand the commercial terms and conditions of the contract with the customer, including SLAs and Swisslog liabilities**Bring to the team**:

**Technical Knowledge

Utilise knowledge and experience for problem solving and fault finding on the Company's products within technical limitations.

- Provide technical support when required

- Responsible for the control of all Swisslog spares on the sites and ensure that new parts are ordered when appropriate.

- Know the Company's product range past and present**Flexibility

Be willing to travel between resident sites as required

- Be willing to cover shifts when required

- Be willing to perform engineering duties as required**Results orientation

Ensure all customer Key performance Indicators are met

- Ensure resident sites maintain excellent standards of workplace organisation and cleanliness

- Develop and lead site-related quality and efficiency improvements**Customer focus

Deal promptly with customers' enquiries, complaints or problems and refer immediately to higher authority, anything that cannot be dealt with

- Promote and sell Swisslog Customer Support Services

- Training and Development

- Show willingness to constantly improve own job knowledge, skills and personal development, taking responsibility for training and development in association with the UK System Operations Manager

- Responsible for producing comprehensive training and development plans for the Resident Site Supervisors and Resident Engineers

- Continue to monitor and support training and development, ensuring time is allocated for course attendance**Our promise**:

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value.

We are proud of our Swiss roots, while the opportunities we offer stretch across the globe.

We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues.

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