Smb Customer Success Engineer Bardi

Smb Customer Success Engineer
Bardi
Emilia Romagna, Bardi

Job Description

We're looking for a SMB Customer Success Engineer to drive the success of Procore's SMB customers.

In this role, you'll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal.

You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore.

You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer on the SMB Team, you're solely responsible for post-sales implementation success and long-term adoption of a shared book of business.

You'll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.

You'll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership.

In this role, you'll leverage your consultative mindset and knowledge of the construction industry and Procore's software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from.

You'll partner closely cross-functionally with Sales, PS, Support, Product, and Marketing.

Successful candidates are passionate about construction and technology.

This position will report to the Manager of Customer Success and is based in our Heredia, Costa Rica office.

We're looking for candidates to join our team immediately!

What You'll Do: Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.

Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.

Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.

Drive in product demonstrations and coordinate multiple technical resources, both internal and external.

Provide the highest level of responsiveness and customer service to your clients, through clear and effective communication.

Foster a positive team culture by supporting and mentoring your fellow Procorians.

Collaborate with all levels of the Procore organization to develop best practices and drive Procore's evolution as a market leader.

Develop a mastery of Procore's products, professional services, and industry best practices.

What we're looking for: A passion for construction and technology, with experience acting as a technology evangelist and promoter of modernizing the construction industry is a plus.

1+ years of construction industry expertise with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer.

1+ years of Customer Success, Professional Services, Technical Pre-Sales experience preferred.

Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies with an understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc. )

is a plus, with experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control, and safety preferred.

Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects.

Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing (Proficient in English).

Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data.

A positive energy source in a fast-paced, diverse, forward-looking environment.

About Us Procore Technologies is building the software that builds the world.

We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.

At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds.

We thrive in a diverse, dynamic, and inclusive environment.

We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact our benefits team here to discuss reasonable accommodations.

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