Sme Product Manager (Maternity Cover) - 9 Months Ftc Milano

Sme Product Manager (Maternity Cover) - 9 Months Ftc
Milano
Lombardia, Milano

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

SME Product Manager (maternity cover) - 9 months FTC

Overview:

The Europe Small Business Segment Payments team leverages Mastercard's assets and strategic partnerships to create a world beyond card with valued experiences for our distribution partners and their end users.

The European Small Business Segment team leads the creation, build and running of the Mastercard Small Business Segment Solutions enabling and supporting the Eco System of Buy Operate and Sell.

The primary responsibility of this role is for supporting divisional product management, account managers in driving business growth for specific solutions, services and capabilities across the product lifecycle - from launch to maturation.

Align the Small Business initiatives and divisional regional and global strategies are aligned and executed against collaboratively.

This role enables the consistent high quality delivery of scalable, maintainable and agile small business solutions by composing, maintaining and executing a regional strategic roadmap that addresses business needs while leveraging the unique competitive advantages that our solutions offers.

Role:

- Develop understanding of end-to-end product lifecycle (e. g. , Studio framework), actively works to improve experience and skills

- Drive product development focusing on customer journey and experience

- Prepare launches and monitors product performance, adoption, and operational health

- Review information on competitors' product offerings, business models and technology innovations on a regular basis and shares findings

- Identify opportunities to improve an overall product lifecycle processes

- Use customer needs, research, user studies, metrics and competitive analysis to document business and product requirements

- Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution

- Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements

- Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams

- Take initiative and actively seek and participate in activities which stretches ones existing skill set

- Participate in team prioritization discussions with Product/Business management

Provide ongoing vendor support, from contracting, onboarding to relationship management

Prepare and manage monthly, quarterly and annual business reviews and pipeline management

All About You:

Strategic & Analytical mindset with ability to develop strategic points of view

Card product management experience

Strong execution skills, able to get things done through collaboration with partners across the region

Self-starter and quick learner with ability to work independently and manage multiple priorities

Strong communications, presentation and interpersonal skills

- with experience interfacing with customers

About You:

Keen understanding of competitive offerings, industry trends and go-to-market considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.